智能客户服务管理平台底层架构设计：多渠道数据无缝对接方案与技术要点

// 统一接入服务接口示例
public interface IChannelIntegrationService
{
    // 处理来自不同渠道的请求
    Task ProcessRequestAsync(ChannelRequest request);
    
    // 转换渠道特定格式到统一数据模型
    UnifiedMessageModel NormalizeMessage(object channelSpecificMessage);
}

// 统一消息数据模型
public class UnifiedMessageModel
{
    public string MessageId { get; set; }
    public string ChannelType { get; set; }
    public string CustomerId { get; set; }
    public string Content { get; set; }
    public DateTime ReceivedTime { get; set; }
    // 其他统一字段...
}

// 实时数据同步客户端示例
class RealTimeSyncClient {
  constructor() {
    this.connection = null;
    this.reconnectAttempts = 0;
  }
  
  // 建立实时连接
  connect() {
    this.connection = new WebSocket('wss://api.example.com/realtime');
    
    this.connection.onmessage = (event) => {
      const data = JSON.parse(event.data);
      this.handleRealTimeData(data);
    };
    
    this.connection.onclose = () => {
      this.handleConnectionLoss();
    };
  }
  
  // 处理实时数据更新
  handleRealTimeData(data) {
    // 更新UI或触发相关业务逻辑
    if (data.type === 'customer_activity') {
      this.updateCustomerActivity(data.payload);
    }
  }
}

// 使用EF Core定义数据模型
public class CustomerServiceContext : DbContext
{
    public DbSet Customers { get; set; }
    public DbSet Interactions { get; set; }
    public DbSet Channels { get; set; }
    
    protected override void OnModelCreating(ModelBuilder modelBuilder)
    {
        // 配置客户实体
        modelBuilder.Entity(entity =>
        {
            entity.HasKey(e => e.Id);
            entity.Property(e => e.Name).IsRequired().HasMaxLength(100);
            entity.HasIndex(e => e.Email).IsUnique();
        });
        
        // 配置交互记录实体
        modelBuilder.Entity(entity =>
        {
            entity.HasKey(e => e.Id);
            entity.Property(e => e.Content).IsRequired();
            entity.Property(e => e.CreatedAt).HasDefaultValueSql("GETUTCDATE()");
            
            // 定义关系
            entity.HasOne(i => i.Customer)
                  .WithMany(c => c.Interactions)
                  .HasForeignKey(i => i.CustomerId);
        });
    }
}